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This error can appear when attempting to connect QB to your bank account or when trying to perform certain online banking tasks, and it can prevent you from completing crucial financial transactions. If you’re encountering QB Error 81901, don’t worry! This blog will explain the causes of this error and guide you through troubleshooting steps to resolve it.
What is QB Error Code 81901?
QB Error Code 81901 typically occurs when QB is unable to establish a secure connection between the software and your bank’s website or online services. It may happen while trying to download bank transactions, update online banking data, or sync your QB account with your bank.
The error message may look something like this:
"Error 81901: QB is unable to connect to your bank. Please check your internet connection and try again."
Possible Causes of QB Error Code 81901
To effectively resolve this error, it’s important to understand the potential causes. Here are some common reasons for QB Error 81901:
- Bank Server Issues: If the bank’s online server is down or undergoing maintenance, QB will not be able to connect to your account and will display this error. This could be temporary, so checking with your bank’s support or waiting a while might resolve the issue.
- Incorrect Login Credentials: If the credentials (username and password) stored in QB for your bank account are incorrect or outdated, QB may fail to establish a connection, triggering the error code.
- Browser Compatibility Problems: QB relies on your web browser for certain features, such as connecting to online banking. If the browser you’re using is outdated or not supported, it can lead to communication issues with your bank, causing the error.
- Firewall or Antivirus Blocking QB: Your firewall or antivirus software could be preventing QB from accessing the internet, which can lead to Error 81901. These programs might mistakenly block legitimate network requests from QB.
- Outdated QB Version: Using an outdated version of QB could result in compatibility issues with your bank’s online platform, leading to connectivity problems and Error 81901.
- Corrupted or Damaged QB Installation: If your QB installation is corrupted or if there are missing files, you may encounter errors when trying to connect to external services such as online banking.
How to Fix QB Error Code 81901
Now that you understand the potential causes of this error, let’s look at the various solutions that can help you fix QB Error 81901.
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1. Check Bank Server Status
Sometimes, the issue may not be on your end. If the bank’s servers are temporarily down or undergoing maintenance, QB won’t be able to connect. You can check your bank’s website or contact their support team to verify if there’s any ongoing issue with their online services.
What to do:
- Wait a few hours and try again.
- If the issue persists, contact your bank’s customer support to confirm whether their servers are operational.
2. Verify Bank Login Credentials
Ensure that the login credentials (username and password) stored in QB for your bank account are correct and up to date. Sometimes, changes to your bank account credentials may cause a disruption in the connection.
What to do:
- Go to Banking > Bank Feeds > Bank Feeds Center in QB.
- Select the account you’re having trouble with and click Edit.
- Verify that the username and password are correct.
- If necessary, update the credentials.
3. Clear Browser Cache and Cookies
QB uses your web browser for online banking, so clearing your browser’s cache and cookies can help resolve connectivity issues.
What to do:
- Clear the cache and cookies in your browser settings.
- Restart QB and try connecting to your bank again.
4. Temporarily Disable Antivirus and Firewall
Antivirus programs and firewalls can block QB from accessing the internet. Temporarily disable these programs to see if they’re causing the issue.
What to do:
- Disable your firewall and antivirus software.
- Try connecting to your bank again in QB.
- If the error is resolved, adjust your antivirus or firewall settings to allow QB internet access.
- Don’t forget to re-enable your antivirus and firewall after troubleshooting.
5. Update QB to the Latest Version
If you’re using an outdated version of QB, it may not be compatible with the bank’s online services, leading to Error Code 81901. Keeping QB updated ensures that the software is working with the latest features and security patches.
What to do:
- Open QB and go to the Help menu.
- Select Update QB.
- Click on Update Now and let QB download and install any available updates.
- Once the update is complete, restart QB and check if the issue persists.
6. Repair QB Installation
A damaged QB installation can also cause issues with online banking features. Running a repair tool can help fix any corrupted files or settings.
What to do:
- Go to Control Panel > Programs and Features.
- Find QB in the list of installed programs.
- Right-click on QB and select Repair.
- Follow the on-screen instructions and restart your computer after the repair is complete.
7. Reauthorize the Bank Account in QB
In some cases, simply deactivating and then reactivating the bank account connection in QB can resolve the issue.
What to do:
- Go to Banking > Bank Feeds > Bank Feeds Center.
- Select the account you’re having trouble with and click Deactivate.
- After deactivating, wait a few minutes, then re-add the bank account and reauthorize the connection.
Conclusion
QB Error Code 81901 can be frustrating, but it is usually solvable with a few simple troubleshooting steps. Whether the issue lies with your bank’s server, outdated login credentials, or a firewall blocking QB, the solutions outlined in this blog should help you resolve the error.
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By following the suggested solutions, you should be able to restore the connection between QB and your bank and continue managing your finances with ease. If the error persists, don’t hesitate to contact QB support for further assistance.
Have you encountered QB Error 81901 before? Let us know in the comments below how you fixed it, or if you have any additional tips to share!